Cash Converters Loans

Cash Converters eligibility: no new personal-loan applications

The former application information required applicants to be at least 18 and provide photo identification, proof of address, email and telephone details. Bank statements supplied through an online link supported an assessment of income and expenses.

The privacy policy also describes identity and credit checks, consent-based access to banking information, and possible information sharing with credit-reporting bodies and debt collectors. Older references to considering imperfect credit should not be read as a no-credit-check offer.

Who this information helps

Existing customers can use this page to understand the published charges, request a settlement figure or find repayment support. Anyone seeking a new unsecured loan should compare other quick-loan providers or personal-loan options, checking the total repayment as well as funding speed.

If borrowing would cover a recurring shortfall, explore a payment arrangement with the organisation you owe and debt-management support before adding another repayment.

Cash Converters still offers pawn loans. These require an item of value as security. Its sample pawn agreement allows unredeemed goods to be sold and requires customers to keep pledged goods insured. That is a materially different commitment from the former unsecured loan.

How existing Cash Converters loans work now

Account access and repayment support

Existing customers can use the loan account sign-in. The closure does not cancel outstanding borrowing or change existing arrangements, including agreed hardship arrangements.

For account questions, contact enquiries@cashconverters.co.nz or use the official website’s chat. Hardship requests can be emailed to personalfinance@cashconverters.co.nz. The support page asks for two months of bank statements, supporting evidence and an explanation of what repayments are affordable.

Application and support timing

Previous same-day approval or payout claims are not relevant to new personal-loan enquiries. Published customer-support hours are 9am–5pm, Monday to Friday, excluding public holidays; messages outside those hours are scheduled for a response on the next business day.

Questions before changing or settling an existing loan

• What is the full settlement amount, when does it expire, and does it include the early-payment fee?
• How much would I pay in total if I kept the current repayment schedule?
• If repayments are reduced, how will the finishing date, interest and account fees change?
• Does my agreement include insurance or other charges absent from the public fee summary?
• Will an agreed repayment arrangement affect credit reporting, and can I receive its terms in writing?

Advantages and limitations

• Continuity for existing borrowers: Account access and repayment support remain available despite the withdrawal from new personal lending.
• Former unsecured structure: The personal loan did not require borrowers to leave possessions with the lender.
• No new borrowing: This product cannot currently meet a new quick-loan need.
• Cost and disclosure limitations: Interest was supplemented by fees, and older promotional wording remains alongside the closure announcement. A customer’s own agreement is more useful than the retained advertising when checking an existing balance.

Historical Cash Converters personal-loan rates and fees

The retained personal-loan schedule publishes the following figures. Confirm their application to your account:

• Annual interest: 49.95%, excluding the separately listed fees.
• Establishment: NZ$150.75.
• Account keeping: NZ$1.82 weekly.
• Early settlement: NZ$8.35 for repaying the balance before its final due date.
• Agreed variation: NZ$2.90 for changes such as repayment methods or schedules.
• Default: NZ$15.17 per unpaid scheduled direct debit; NZ$17.15 if a final notice is required.

Bank dishonour charges, collection fees and enforcement costs may also arise. The support guidance says ordinary interest continues on overdue borrowing and after referral to debt collection.

Compare costs from today: Put a dated settlement quote beside the total remaining scheduled payments. This shows the potential saving from early repayment more clearly than comparing the original loan amount with the current balance. A lower instalment under an extended arrangement may still increase the total remaining cost.

Pawn pricing is separate: the current pawn page lists a 35% monthly fee for amounts up to NZ$2,000. That is a monthly charge, not the former personal loan’s annual interest rate.

Verdict: an existing-customer resource, not a current quick-loan option

Cash Converters’ former unsecured loan is no longer available to new applicants in New Zealand. The strongest remaining feature is continued servicing and support for existing customers. For those customers, the decisive comparison is the cost of completing the current schedule against early settlement or an agreed repayment change. New borrowers should compare available alternatives on affordability and total cost.

Cash Converters quick-loan questions

Can I still apply for a Cash Converters quick loan in New Zealand?

Cash Converters stopped accepting new unsecured personal-loan applications on 26 March 2026, according to its official closure notice. Existing accounts remain active for repayment and servicing. Pawn loans are still available, but they require possessions as security and have different charges. When comparing alternatives, establish whether you need an unsecured loan or are prepared to risk an item you own.

Can I rely on the loan amounts and fast-payment claims still shown online?

Older application buttons, loan limits and payout claims remain alongside the closure notice. They describe the discontinued personal loan and should not be treated as available offers. When comparing other quick-loan providers, distinguish time to approval from time to receive the money: a transfer estimate that starts after acceptance does not tell you how long document checks or the lending decision will take.

What should I compare if I have bad credit and need an alternative?

The Cash Converters personal-loan closure applies regardless of credit history. With another provider, ask for the rate and total repayment applicable to your circumstances, rather than comparing its lowest advertised rate with historical Cash Converters pricing. Before submitting an application, ask whether an initial eligibility check records a credit enquiry, what security is required, and whether the lender accepts your income type. These questions help establish whether an application is worth pursuing.

Is a Cash Converters pawn loan a comparable replacement?

It provides cash against an item that Cash Converters holds, so both the cost and consequences differ. The published pawn schedule lists a 35% monthly fee for amounts up to NZ$2,000; this is not directly comparable with an annual personal-loan interest rate. Request the full amount needed to recover your item and the cost of any extension. The sample agreement permits unredeemed goods to be sold and requires you to keep them insured.

Does the closure change my existing interest rate or repayments?

Cash Converters says existing loan arrangements continue unchanged by the closure. Your agreement still determines your payments and charges; the withdrawal from new lending does not write off the balance. If your statement differs from the figures retained on its website, request a breakdown against your signed disclosure and any subsequent agreed changes. Historical advertising alone does not establish what should be charged to your account.

How can I tell whether repaying my Cash Converters loan early will save money?

Request a dated settlement quote and compare it with the sum of all remaining scheduled payments. The retained fee schedule lists an NZ$8.35 early-settlement fee; confirm whether it applies to your agreement and is included in the quote. The difference between those totals indicates the saving from settling on that date. Check the fees section, but use your account-specific figures for the decision.

Would refinancing my Cash Converters balance with another lender cost less?

A lower interest rate is only part of the comparison. Obtain a replacement-loan quote covering the settlement balance without extra borrowing. Compare its total scheduled repayments, plus any charges payable separately, with the total remaining on your current loan. Include establishment, broker, account and insurance costs where applicable, without counting financed fees twice. A longer replacement term may reduce the instalment while increasing the overall cost, so compare the finishing dates too.

Should I request repayment support before borrowing elsewhere to cover an instalment?

Ask Cash Converters what support is available before committing to another loan. Its hardship guidance requests two months of bank statements, supporting evidence and details of what you can afford; use the repayment-support contacts. Request the proposed finishing date and total remaining cost in writing. Reduced instalments or postponed payments may provide breathing room while interest continues. Existing hardship arrangements remain in place following the closure.

How do I challenge a fee, settlement figure or repayment decision?

Email customervoice@cashconverters.co.nz with your account reference, the disputed amount or decision, supporting statements and the outcome you want. Its complaints guidance sets targets of two working days to acknowledge complaints and 20 working days to resolve them, although complex cases may take longer. If unresolved, contact Financial Services Complaints Limited, a free independent service, on 0800 347 257 or complaints@fscl.org.nz.