Cash Converters Loans

Eligibility and documents

Cash Converters is no longer assessing new personal loan applications, so an age, income or credit-score checklist would misrepresent current availability. Historical approval criteria do not create an exception to the closure.

For an existing account, have your agreement and recent statements available when querying charges or repayments. Cash Converters’ privacy policy describes identity verification and the collection of financial information; it should not be read as confirmation that new lending remains open.

Who this information is useful for

This review helps existing borrowers check account costs, consider early settlement and find repayment support. New borrowers can compare other short-term borrowing options or personal loans with different repayment periods, checking both the total repayment and the amount left after essentials.

If borrowing would cover a recurring budget shortfall, consider a payment arrangement with the organisation you owe or help managing existing debts before adding another repayment.

Cash Converters still offers pawn loans, where it holds an item you own as security. That changes the decision: you lose access to the item while it is pledged, and it may be sold if you do not redeem it. Its pawn pricing lists a monthly fee of 35% for amounts up to $2,000. This is a monthly charge, not an annual interest rate. The sample pawn agreement also requires the goods to remain insured. Obtain the full redemption cost and clarify insurance before committing.

Managing an existing Cash Converters loan

Account access and enquiries

Use the official customer sign-in portal to access your account. For questions, contact enquiries@cashconverters.co.nz or the website’s live chat. The continued availability of a sign-in page does not indicate that new applications are accepted.

If repayments become difficult

Contact the lender promptly. Its support guidance asks hardship applicants for two months of bank statements, supporting evidence and a written explanation of their circumstances and affordable repayments. Requests can be emailed to personalfinance@cashconverters.co.nz. Ask how any proposed change affects the final repayment date and remaining cost.

Complaints and independent recourse

Send complaints to customervoice@cashconverters.co.nz, explaining the issue and outcome sought. Cash Converters directs unresolved financial-services complaints to Financial Services Complaints Limited, a free independent service available on 0800 347 257.

Questions before changing or settling your agreement

• What is my current balance, and what total remains payable under the existing schedule?
• What is the full settlement amount for my intended payment date, including any fee?
• Would a repayment change extend the term or increase interest and account charges?
• Which charges apply under my signed agreement, and have any been waived?
• Is there an insurance policy attached to my loan, and what happens to it on settlement?

Practical strengths and limitations

• Support remains accessible: Existing customers have an account portal and published assistance channels.
• New borrowing is unavailable: This is not an option for a new short-term personal loan.
• Public information needs care: Older product tables and application wording remain alongside the closure notice.
• Smaller repayments can conceal extra cost: When considering a revised schedule, compare the new total payable as well as the regular instalment.

Interest, fees and the remaining cost

The retained personal loan disclosures list the following. They are reference figures, not a new quotation or confirmation of every existing borrower’s charges:

• Annual interest: 49.95%.
• Establishment: $150.75.
• Account keeping: $1.82 weekly.
• Early settlement: $8.35 for full repayment before the scheduled end date.
• Agreed variation: $2.90 for changing repayment methods, schedules or other agreement terms.

The support page also lists a $15.17 returned-payment fee and a $17.15 final-notice fee. Bank dishonour charges, collection costs and enforcement expenses may also arise. It states that ordinary interest continues on overdue balances and after referral to collection.

For an existing borrower, compare future costs. Request a dated settlement quote and compare it with all payments still scheduled. An establishment fee already incurred is different from interest and account charges that may be avoided by settling sooner. If refinancing, include the replacement loan’s fees and full repayment term.

No representative repayment example is provided here because no current offer is available and the reviewed material does not establish an individual account’s balance, remaining term or contractual charges.

Our assessment

Cash Converters should be treated as a discontinued personal loan option in New Zealand. Its strongest practical feature for existing borrowers is continued access to account support; the main limitation for prospective borrowers is closure to new applications. For an outstanding loan, the useful comparison is between the remaining scheduled payments, a settlement quote and any proposed alternative’s complete cost.

Cash Converters short-term loan FAQs

Can I still apply for a Cash Converters short-term personal loan?

No. Cash Converters New Zealand stopped accepting new personal loan applications on 26 March 2026. Its official closure notice takes precedence over older application links and promotional wording still visible online. Pawn loans remain available as a separate product with different costs and security requirements.

Do I need to move my existing loan to another lender?

No. Cash Converters says existing loans continue under their current arrangements, so the closure itself does not require refinancing. Keep making your agreed repayments. Moving the balance elsewhere is a separate decision: a replacement loan could introduce establishment fees or extend your time in debt, even if its regular repayment looks smaller.

Can I compare another lender’s rate with the 49.95% Cash Converters still displays?

Only as a starting point. The retained table lists 49.95% annual interest, a $150.75 establishment fee and $1.82 weekly account fee; the interest rate excludes those fees. These are legacy disclosures, not a current offer. For an existing account, use your agreement’s actual charges and compare the total remaining cost with the alternative, rather than comparing headline rates alone.

Would repaying my Cash Converters loan early save money?

It may, depending on the interest and ongoing fees avoided. Cash Converters publishes an $8.35 full early-repayment fee. Request a settlement quote for your intended payment date and compare it with the sum of your remaining scheduled repayments. Check whether the quote already includes that fee, so you do not count it twice.

When could refinancing a Cash Converters balance be worthwhile?

When the replacement loan reduces your future repayment cost on terms you can afford. For a like-for-like comparison, borrow only what is needed to settle the existing balance and compare all new repayments plus any separately paid charges against staying with Cash Converters. A longer term can reduce instalments while increasing the overall cost. With debt consolidation, request figures without extra cash borrowing so the saving is visible.

Will my hardship arrangement continue, and does it stop interest?

Cash Converters confirms that existing hardship arrangements continue unchanged. That does not establish that interest or account fees stop: check your arrangement’s written terms. If you request smaller payments or a payment pause, ask for the revised end date and total remaining repayment. Temporary relief can improve affordability while leaving you paying for longer.

What could a missed repayment cost, and what support can I request?

The support page lists a $15.17 returned-payment fee and, where applicable, a $17.15 final-notice fee. Ordinary interest continues, and bank dishonour or collection charges may also arise. Contact the lender before the payment falls due. Hardship requests can be sent to personalfinance@cashconverters.co.nz; its guidance asks for two months of bank statements and evidence explaining your circumstances.

Is a Cash Converters pawn loan a cheaper replacement for a personal loan?

Do not assume so. Its pawn pricing lists a 35% monthly fee for amounts up to $2,000. As a simple illustration, 35% of $500 is $175 for one month, before any additional charges; this is not a personalised quotation. The store holds your item, and failure to redeem it can lead to its sale. Compare the full redemption amount, extension costs and insurance requirements with another loan’s total repayment.

Who can help if I dispute a charge or how my loan is being handled?

First email customervoice@cashconverters.co.nz with the disputed charge, relevant dates and the outcome you want. Request an itemised explanation against your agreement. Cash Converters directs unresolved financial-services complaints to Financial Services Complaints Limited, a free independent dispute-resolution service, on 0800 347 257.