Cash Converters Loans

Eligibility and documents

Former application guidance on the general loans page required applicants to be at least 18, provide photo identification, proof of address and contact details, and supply bank-statement information showing income and expenses. Those requirements are historical; meeting them does not reopen applications.

For existing borrowers seeking hardship assistance, Cash Converters asks for two months of bank statements and supporting evidence. Explain what changed, how long the difficulty may last and what repayments you can afford after essential expenses.

Who should use this information?

Existing customers can use this review to check servicing fees, repayment support and complaint routes. Anyone seeking new unsecured borrowing should compare other personal loan options, using the same amount and term to compare total repayments.

If repayments already compete with rent, food or utilities, consider help with managing debt before taking on another commitment. MoneyTalks offers free financial mentoring on 0800 345 123.

Cash Converters still offers pawn loans, where it holds an item as security. Its sample pawn agreement allows unredeemed goods to be sold and requires the customer to keep them insured. Assess that loss risk and the redemption cost separately from an unsecured personal loan.

How existing Cash Converters loans work now

Managing your account

Use the existing-customer portal to access your account. Continue agreed repayments unless Cash Converters confirms a change. The closure FAQ says existing hardship arrangements also continue.

For account questions, use official webchat or email enquiries@cashconverters.co.nz. Contact support promptly if a payment is becoming unaffordable; send hardship requests to personalfinance@cashconverters.co.nz.

Complaints and independent recourse

Send complaints to customervoice@cashconverters.co.nz, explaining the problem and desired outcome. Cash Converters identifies Financial Services Complaints Limited as its independent dispute-resolution service for unresolved financial-services complaints. The service is free; call 0800 347 257.

Questions before changing or settling your loan

• What is the full settlement amount for my intended payment date, including accrued interest and any prepayment fee?
• If repayments are reduced or postponed, what will the revised end date and total remaining cost be?
• Which variation, default or collection charges apply to my agreement, and can you provide an itemised statement?
• If insurance forms part of my agreement, what premiums, exclusions and cancellation or refund conditions apply?

Advantages and limitations for existing borrowers

Advantages: Existing account access and support remain available. The withdrawal does not itself change agreed loan arrangements.

Limitations: New personal loans are unavailable, and leftover application wording can mislead readers. The former product combined interest with establishment and ongoing fees, so the advertised interest rate alone did not describe its full cost.

Historical pricing and existing-loan charges

The retained personal loan information lists the following figures. All amounts are NZ dollars; confirm applicability against your agreement and current statement.

The support page also warns that ordinary interest continues on overdue amounts and during collection. Bank dishonour fees and enforcement expenses may add to the balance.

For an existing borrower, compare the cost of settling now with the total remaining scheduled payments. An establishment fee already paid is a past cost; focus on interest and ongoing fees you could still avoid, together with settlement charges or the costs of replacement borrowing.

Verdict on Cash Converters personal loans

Cash Converters is no longer an option for a new personal loan in New Zealand. Its useful feature for existing borrowers is continuity of account servicing; the main financial consideration is the remaining cost under their own agreement. If considering debt consolidation, compare the replacement loan’s total cost, including fees and term, against keeping the existing loan. A smaller instalment alone does not establish a saving.

Cash Converters personal loan questions

Can I still apply for a Cash Converters personal loan?

No. Cash Converters New Zealand stopped accepting personal loan applications on 26 March 2026. Its dated closure notice takes precedence over remaining application prompts. When comparing alternative personal loans, check that the provider is accepting applications before relying on advertised amounts, rates or approval times.

Does the closure change my existing loan or hardship arrangement?

Cash Converters says existing loans and hardship arrangements continue unchanged. The withdrawal does not itself cancel your balance, suspend interest or require immediate repayment. Continue your agreed schedule and obtain written confirmation of any subsequent change to payments or settlement terms.

How should I compare Cash Converters’ former pricing with another lender’s offer?

The retained historical table lists 49.95% p.a. interest, a NZ$150.75 establishment fee and a NZ$1.82 weekly account fee. These are not current offers. Compare the same amount and repayment period, including compulsory fees and any required insurance. Fixed fees deserve particular attention on smaller loans because they consume a larger proportion of the amount borrowed.

Could paying off my Cash Converters loan early save money?

Potentially. The published information lists a NZ$8.35 full-prepayment administration fee; confirm whether it applies to your agreement. Request a dated settlement quote, then compare it with all remaining scheduled payments, including ongoing fees. The difference shows the potential saving from using your own funds to settle. Keep enough available for essential expenses so repayment does not immediately create another borrowing need.

Would refinancing my Cash Converters balance with another lender be cheaper?

A lower interest rate can help, but a new establishment fee or longer term may absorb the saving. For refinancing or debt consolidation, compare your remaining Cash Converters payments with the replacement loan’s total repayments plus costs paid separately. Include the settlement amount in the replacement borrowing and avoid counting financed fees twice. Compare without extra cash borrowing; a lower instalment achieved by extending the term can still cost more overall.

Are Cash Converters’ pawn fees comparable with annual personal loan rates?

Only after converting both offers into the dollar cost over your intended borrowing period. The pawn pricing page publishes monthly fees, including 35% per month for amounts up to NZ$2,000. That is not 35% annual interest. Also compare the cost of extending the pawn and the risk of losing your item: the sample agreement permits unredeemed goods to be sold.

Does a missed payment cost only one default fee?

No. The support page lists a possible NZ$15.17 unpaid-payment fee and a conditional NZ$17.15 final-notice fee. Ordinary interest continues, and bank dishonour, collection or enforcement charges may also apply. These charges arise under different conditions; they are not all automatically triggered by one missed payment. Request an itemised breakdown if your balance increases unexpectedly.

Can Cash Converters reduce my repayments, and what would that cost?

You can request hardship assistance, including a longer term or postponed payments, subject to assessment. Cash Converters asks for two months of bank statements and supporting information. Email personalfinance@cashconverters.co.nz explaining the change in circumstances and what you can afford. Before accepting a variation, ask for the revised total repayment, end date and applicable fees, and whether interest continues during any payment break.

Who can review disputed charges after Cash Converters stops new lending?

Its complaints process remains available. Email customervoice@cashconverters.co.nz with the disputed transactions, supporting documents and requested resolution. For an unresolved financial-services complaint, Cash Converters identifies Financial Services Complaints Limited as its free independent dispute-resolution service, available on 0800 347 257.